Click on the "Install" button to proceed further.ģ. Search the "Lansweeper App for Freshservice" from the Marketplace.Ģ. # INSTALL THE LANSWEEPER APP FOR FRESHSERVICEįor installation of the Lansweeper App for Freshservice, kindly follow the below steps:ġ. * It is recommended that you keep a higher expiration time or no expiration time for token for the App to function seamlessly. * Please ensure that you choose the application type as `Personal application`. * To generate an Identity Code, kindly follow the steps mentioned on the official Lansweeper website (). * This Identity Code will be required while installing the App. * To proceed with the installation, the App requires Identity Code from Lansweeper, which is used to make API calls from Freshservice. # OBTAIN AN IDENTITY CODE FROM LANSWEEPER * Install the Lansweeper App for Freshservice. * Obtain an Identity Code from Lansweeper. To successfully setup and configure the Lansweeper App for Freshservice, kindly follow the below steps: * Installation page for storing the credentials. * Supported Lansweeper Deployment: Lansweeper Cloud Deployment * Supported Freshservice Deployment: Freshservice Cloud Deployment Users will be able to select the assets important to them for a particular Ticket/Change Request. Additionally, users will also be able to search assets from Lansweeper directly from Freshservice based on pre-defined fields. With this feature, users will be able to see the information of the associated assets (based on IPs and MACs present in "Summary" and "Description" fields). * Added the feature for the enrichment of Tickets and Change Requests with asset information. App also lets user search assets from Lansweeper directly from Freshservice and select assets important to them. This app will fetch the information for associated assets from the Lansweeper based on pre-defined fields of the ticket or change request. Lansweeper App for Freshservice facilitates users to enrich a ticket or a change request with related assets. Lansweeper helps customers minimize risks and optimize their IT assets by providing actionable insight into their technology assets at all times. Lansweeper () is an IT Asset Management solution that gathers hardware and software information of computers and other devices on a computer network for management, compliance and audit purposes.
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